IV. ZenTranscription in Action




A.     The patient’s medical reports are available sooner

Patients benefit most when dictation is done quickly and the information in the various reports are made available in the patient’s chart on the medical unit as quickly as possible.  This is facilitated by an organized transcription system that expedites completion of the report by making references available to answer questions and abbreviations that eliminate repetitive keyboarding.  Blanks are left if the dictation is not clearly stated and doctors are able to make corrections when the report is placed in the patient’s chart.

B.     The highest quality medical reports are maintained by providing references medical transcriptionists need

MTSOs do not provide the transcriptionist with usable references in the form of computer files.  Zen incorporates their computer files into InstantText7 to make data searchable, comprehensive and usable by the transcriptionist.  Accuracy is greatly improved with these references and multiple pages of printed documents are eliminated, minimizing QA personnel. This also allows hospitals to use “newbies”, as many times a transcriptionist without years of experience can discover an unknown term using these references.   This involves maintaining computer libraries of every type of doctor’s report generated, with the appropriate headings, blanks and phrases and repetitive sentences of text.  In addition, the hospital can provide text files of doctors names, medications (along with dosages), surgical equipment used at that hospital, etc. BEFORE  transcriptionists begin working.

C.     Zen’s method of “smart” transcription improves productivity and transcriptionist income.

A hospital that provides all related information a transcriptionist may need makes their transcribers more productive.  Since transcribers are usually paid on a production basis, these tools help them produce reports faster and earn more per hour.   Zen Transcription can compile standard report types, dictator’s templates and access to  previous similar reports to reduce the time it takes to produce each new report.  Repetitive, time-consuming keyboarding is eliminated, allowing higher productivity.  And since the standard rate of pay for medical transcription is per line typed, this allows the transcriber to generate more lines per hour, because of higher productivity.

D.        Hospitals Realize Other Advantages By Eliminating Outsourcing:

Besides the cost savings, hospitals achieve maximum benefit by maintaining control of the transcription process through:

1.     Quicker turnaround by having direct control of the work process involved in generating reports.

2.     Increased quality reports using templates/formats (“smart” transcription), which can produce higher quality reports at less cost, requiring fewer QA

3.     “Happier transcribers”, making it easier to find MLS because of better working conditions

4.     Protection of patient confidentiality by preventing privileged medical information going to foreign MLS.

5.     Keeping Jobs Local Benefits the Local Communitywith increased economic activity.


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