A.        Letter written to U.S. Congressman regarding reducing medical costs

B.         Internet chat with co-worker regarding working conditions at MTSO

C.        Memo to doctor regarding standard dictation documents

D.        Frustrating nature of medical transcription when dictation is done poorly.  Example of how the quality of the dictation is related to the quality of the transcription

E.         Pollyanna attitude toward voice recognition

F.         MTSO QA personnel trying to create their own job security

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